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Your Rights and Our Legal Commitments

priaqq login operates under a clear legal framework designed to protect your account, your data, and your transaction history — including deposits made via DANA, OVO, GoPay, and…

Data Protection PolicyAccount Security TermsDANA, OVO, GoPay, QRIS CoverageIndonesia Jurisdiction ClauseUser Rights Charter
priaqq login Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Our Compliance and Legal Desk

If you have a question about our terms, a data request, or a dispute related to your account activity, our legal support team is reachable through three direct channels.

Live Chat — Legal Queue Access the dedicated legal chat queue directly from your account dashboard. Available 08:00–22:00 WIB daily. Reference your account ID to reach the compliance team without being rerouted to general support.
Email Compliance Desk Send data requests, term clarifications, or dispute notices to our compliance email. We log every submission with a unique ticket ID so you can track the status of your request from submission to resolution.
Account Dashboard — Legal Section Log in and navigate to Settings → Legal to submit a formal data access or deletion request. The form routes directly to our data team, bypassing general support queues for faster handling of privacy matters.
POLICY INTEGRITY

How We Handle Data, Cookies, and Account Security

priaqq login applies layered security practices across every account, including encrypted storage of payment identifiers for DANA, OVO, GoPay, and QRIS.

Data Encryption at Rest

All account data, including linked payment method identifiers for DANA, OVO, GoPay, and QRIS, is stored with AES-256 encryption. Only authorised compliance personnel can access raw account records, and access is logged.

Cookie Policy

We use session cookies for account authentication and analytics cookies to improve page performance. You can manage cookie preferences from your browser settings or through the cookie panel in your account profile.

Data Retention Schedule

Transaction logs are retained for 5 years in line with applicable Indonesian financial record-keeping standards. Account activity data is held for 2 years after account closure. You may request earlier deletion where local law permits.

Account Security Controls

Two-factor authentication is available on all accounts. Login attempts are monitored in real time, and suspicious access triggers an automatic lock with an email alert sent to your registered address within 60 seconds.

Who Handles Your Data Request

Data access and deletion requests are handled exclusively by our compliance team, not general support agents. Requests submitted via the account dashboard Legal section receive a unique ticket number and a response within 3 business days.

How to Request Changes to Your Record

To correct, update, or delete personal information, log in, go to Settings → Legal → Data Request, and complete the form. Changes to payment-linked records require identity verification before they are processed.

Common Legal Questions Answered

These are the questions we receive most often from Indonesian accounts about our legal terms, data rights, and policy scope. Each answer reflects our actual process — not generic platform language — so you know exactly what to expect when you interact with our compliance team.

Our legal terms apply to all registered accounts. However, access to specific features depends on local law. Where restrictions apply in your region, our terms document that clearly in Section 2, available from your account dashboard.

Log in and navigate to Settings → Legal → Data Request. Submit the form and our compliance team will respond within 3 business days with a full export of your stored account data, including transaction records and login history.

Yes. Payment identifiers linked to DANA, OVO, GoPay, and QRIS are stored with AES-256 encryption. We do not store full payment credentials — only the reference tokens required to process your transactions securely.

We use authentication cookies (required for login) and analytics cookies (optional). You can disable analytics cookies from your browser settings or through the cookie panel in your account profile without affecting your ability to log in.

Transaction logs are kept for 5 years in line with Indonesian financial standards. General account activity is retained for 2 years after account closure. You may request earlier deletion of non-essential data where local law permits.

Raise a dispute through Live Chat (legal queue, 08:00–22:00 WIB) or via the compliance email. Our team logs every dispute with a ticket ID and aims to deliver a resolution within 3 working days after initial acknowledgement.

We do not share your personal data with third parties except where legally required — for example, in response to a verified regulatory request. All third-party disclosures are logged and documented in our compliance records.